The CimaCare Plan is designed to provide additional support and skills transfer to clients beyond normal implementation and support offerings.  The service provides for on site and off site assistance to technical personnel and managers.

CimaCare is intended to:

• provide deep support skills in specific platform and solution areas
• augment existing in house skills with subject matter experts in a particular focus area
• avoid outages through proactive planning and management of the environment

The CimaCare Plan is intended to be flexible to your needs and, ultimately, to improve your overall experience and long-term satisfaction with the solution you have purchased.

CimaCare delivers Peace of Mind...

A typical CimaCare contract provides:

• Onsite support (Up to 8 Days annually)
• Remote support
• Assigned consulting resources (primary & backup) for consistency of support
• Preferred rate on additional services

Onsite Support

Your assigned CimaCare resource will be available to schedule and per form any of the following tasks on site:

• Health Check for UNIX, Intel Servers and Systems, VMware solutions, storage environment, tape and back-up environment
• System logs review, performance analysis & tuning, procedure review
• In-depth troubleshooting
• New feature planning & implementation
• Upgrade planning & assistance
• Disaster recovery planning & testing
• Extended skills transfer & training

Remote Support 

Your staff can utilize your CimaCare resource team for any of the following:

• Procedural and “how-to” questions
• Design review
• Problem determination assistance
• Interface with Vendor support for hardware or software issues